Shipping policy

Last updated: October 19, 2026

Free shipping to the EU

We offer free standard shipping on all orders delivered within the European Union. For other destinations, any applicable shipping rate is shown at checkout before you pay.

Where your order ships from

Vellmont orders are fulfilled and shipped by our fulfilment partner from its warehouse in China, using international tracked carriers.

Processing time

Orders are processed within 1–5 business days (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive a confirmation email when your order is placed and a shipping confirmation with tracking details once it has been dispatched.

Delivery time

Once dispatched, orders are typically delivered within 5–14 business days. In total, please allow around 6–19 business days from order to delivery.

Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to customs clearance, carrier volume, peak seasons, public holidays or other circumstances beyond our control. If your order is delayed, we will do our best to keep you informed.

Order tracking

Your tracking number is included in your shipping confirmation email. Tracking information may take 2–5 business days to update after dispatch. Orders containing several items may arrive in more than one package, each with its own tracking number.

Customs, duties and taxes

Because our products ship from outside the EU, your order goes through customs. For deliveries to the EU, prices shown at checkout include VAT where applicable. If a carrier or customs authority asks you to pay any additional import charge on an EU order, please contact us before paying it so we can assist you.

For deliveries outside the EU, import duties, taxes or customs fees may be charged by the destination country. These charges are the responsibility of the recipient unless stated otherwise at checkout.

Shipping address

Please make sure your shipping address is complete and correct. If you notice an error, contact us as soon as possible at contact@vellmont-co.com — we can update the address only before the order has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange reshipment or a refund.

Lost or damaged parcels

If your order has not arrived within 20 business days of dispatch, or arrives damaged, please email us with your order number and we will investigate with the carrier and arrange a replacement or refund. Until the parcel has been delivered to you, the risk of loss or damage remains with us.

Contact

For any shipping question, email contact@vellmont-co.com.